🐾 Animalia App Refund Policy

Last updated: 4 November 2025

1. Overview

All Animalia App purchases and subscriptions are managed and billed by Paddle.com, our authorized reseller and Merchant of Record. This means Paddle handles payment processing, invoicing, and applicable taxes (e.g., VAT/GST).

2. General Policy

We aim to ensure every user has a positive experience. If you encounter issues with a purchase, we'll work with you to resolve them promptly.

Refund requests may be considered within 14 days of purchase under the following conditions:

You were charged but did not receive access to premium features.
You experienced a verified technical problem that prevented reasonable use of the service.
Duplicate or accidental payments occurred.

Refunds will not normally be granted for:

Change of mind after activation
Partial use of a subscription period
Renewals that occurred after cancellation deadlines

3. How to Request a Refund

If your purchase was made through Paddle, you may contact either:

Paddle Support: https://paddle.net → "Contact Support"
Animalia Support: support@animalia.app

Please include:

Your purchase email address
Transaction ID (from Paddle receipt)
Description of the issue

4. Cancellations

You may cancel a subscription at any time to prevent future renewals. Cancellations take effect at the end of the current billing cycle and do not automatically trigger a refund.

5. Policy Changes

Animalia reserves the right to amend this Refund Policy at any time. The latest version will be posted within the app or at animalia.app/refund-policy